Autodesk Student account
As a student, you need to activate and sign in to your Autodesk Student account, and "download" Character Generator to access and use the benefit and paid offerings.
Did you "download" ?
Is Autodesk Character Generator listed under All Products & Services in your Student account?
If is not listed under in your Student account, this means you may not have "downloaded" the Web service.
If is listed under the All Products & Services in your account but you can't access or use the paid offerings, sign out from your account and wait four hours before signing back in to your account.
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